Postcard from Facebook Refugee

I just sent the following email to what purports to be Facebook customer service email:

I’ve just tried to boost a Facebook post in order to — what a concept — let the people who’ve liked my page actually see a post.

FB won’t boost it, citing the 20% rule.  That is because Facebook clearly doesn’t know/adhere to its own guidelines, which state that a book cover counts as an image.

I have encountered this over and over and over from Facebook. I’m a long-time author who knows a lot of authors who are also encountering this over and over and over.

If you are a human, surely you can understand the frustration in this:

  • FB won’t send our posts to people who liked our pages.
  • We try to spend money to get FB to show a post to people who have liked our pages by boosting.
  • FB system automatically rejects the boost effort, citing its no-more-than-20% text rule.
  • In fact, FB’s guidelines specifically exempt book covers, saying that they count as an image.
  • FB’s system does not recognize its own guidelines, and thus rejects authors’ effort to spend money to reach people who already liked our pages.
  • Effort to inform FB of its error … gets an error message.

 

Sorry, this content isn’t available right now

The link you followed may have expired, or the page may only be visible to an audience you’re not in.

 

  • Searching the *cough* “Help Center” shows lots of similar questions/issues. No answers/solutions from FB.

IOW, there is no appeal to FB failing to follow its own rules and “letting” authors spend money to try to reach the people who have already indicated they want to hear what the author has to share.

  • Facebook poorly serves authors and readers.
  • Authors increasingly turning to blogs.

I doubt a person will respond … but I did get a blog post out of this.

 

P.S. UPDATE SUNDAY, JUNE 28 — Below is the response to my email to customer service:

Hi,

You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:

https://www.facebook.com/help

We apologize for the inconvenience. 

 
Thanks,
The Facebook Team
~~~~
Of course Help is where I saw numerous similar complaints with no responses. Gotta give Facebook this -- it's consistent.


2 Responses to “Postcard from Facebook Refugee”
  1. Millie says:

    So sorry you and so many other authors are having these issues with facebook. It is crazy. I use Facebook to follow my favorite authors and to hear about their WIP, plus when they have a new book out.

  2. Teddy Eloise says:

    Hello! Thank you for this post! I am not an author per se, but I am a ghost writer for many companies, and I have my own websites and blogs that I am working to build up, plus a couple of businesses. But, I have had sooooo many issues with FB just trying to promote my business … it’s so awful how they manage to ignore their users. And their so called Help Center is TRULY a joke, because they never answer any questions there anyway.

    I search every day for better ways to promote my blogs and website, because FB makes it so difficult to invite the friends from my personal acct to “Like” my business pages … it’s literally ridiculous all that I have to go through just to get friends and “Likes” for my pages.

    So just wanted to say thanks for sharing, and for letting my vent … hahaha! But good luck with your writing and I look forward to reading some of your work!
    Be Blessed and Be well!

    — Teddy Eloise

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